Shipping policy


Effective Date: August 5, 2026

Thank you for shopping with Elise Studios. We are committed to providing a smooth and transparent shipping experience. Please review our Shipping Policy before placing an order.

By placing an order with Elise Studios, you acknowledge and agree to the terms outlined below.

Order Processing

Orders are processed during our regular business hours, Monday through Friday, excluding weekends and recognized holidays.

Processing times vary depending on the products ordered. Orders containing both in-stock and made-to-order items may ship together once all items are ready unless otherwise stated.

Submitting an order does not guarantee immediate shipment. Orders are processed after payment has been successfully authorized and accepted.

Made-to-Order Products

Some Elise Studios products are identified as Made-to-Order (MTO) on their product page.

Made-to-Order items are individually produced after an order is placed and therefore require additional production time before shipment.

Estimated production timelines are provided on the applicable product page and should be considered estimates only. Production schedules may vary due to material availability, manufacturing timelines, quality inspections, or other operational factors.

Because these items are created specifically for each customer, production begins after your order has been accepted.

Shipping Methods

Available shipping options and estimated delivery timeframes are displayed during checkout.

Delivery estimates begin after your order has been processed and shipped. Shipping estimates do not include production or processing time.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to become active after shipment.

Shipping Delays

While Elise Studios strives to meet estimated processing and shipping timelines, we are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Shipping carrier delays

  • Severe weather

  • Customs inspections

  • Natural disasters

  • Labor shortages or strikes

  • Government actions

  • High-volume shipping periods

  • Supply chain disruptions

Estimated delivery dates are not guaranteed.

Domestic Shipping

We currently ship throughout the United States.

Shipping rates and estimated delivery times are calculated during checkout based on the selected shipping method and destination.

International Shipping

International shipping may be available to select countries.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authority.

Elise Studios is not responsible for delays caused by customs clearance procedures.

International customers are responsible for ensuring that purchased products comply with the import laws and regulations of their destination country.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

Elise Studios is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.

If an order is returned because of an incorrect address, additional shipping charges may apply before the order can be reshipped.

Lost, Stolen, or Missing Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

If your package is marked as delivered but cannot be located, we recommend:

  • Checking with household members or neighbors.

  • Looking around your delivery location.

  • Contacting the shipping carrier directly.

  • Waiting 24 hours, as some deliveries are marked as delivered before arriving.

While we are happy to assist where possible, Elise Studios is not responsible for lost or stolen packages after confirmed delivery.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photographs of the damaged item

  • Photographs of the shipping box and packaging

  • Photographs of the shipping label, if applicable

We will review your claim and determine the appropriate resolution, which may include a replacement, repair, store credit, or refund.

Multiple Shipments

In some cases, orders containing multiple items may ship separately.

If this occurs, you will receive tracking information for each shipment, when available.

Shipping Restrictions

Elise Studios reserves the right to refuse shipment to locations where delivery is prohibited by law or where shipping services are unavailable.

Contact Us

If you have questions regarding shipping or an existing order, please contact us.

@EliseStudiosCo