Refund policy

Effective Date: August 5, 2026

At Elise Studios, we strive to create pieces that our customers love. Please review our Return & Exchange Policy carefully before making a purchase.

By placing an order with Elise Studios, you acknowledge and agree to the terms outlined below.

Return Eligibility

Eligible items may be returned within 14 days of the delivery date, provided they meet all of the following conditions:

The item is unworn, unwashed, and unused.
Original tags are attached.
The item is returned in its original packaging.
The item is free of stains, odors, pet hair, makeup, deodorant marks, or other signs of wear.
The item has not been altered or damaged after delivery.

Returns that do not meet these requirements may be refused and returned to the customer.

Made-to-Order Items

Some Elise Studios products are identified as Made-to-Order (MTO) on their product page.

Because these pieces are produced specifically for each customer after an order is placed, Made-to-Order items are final sale and are not eligible for return, exchange, or cancellation once production has begun, except where required by applicable law or in the event the item arrives damaged or contains a manufacturing defect.

Please review product descriptions carefully before purchasing a Made-to-Order item.

Undergarments & Intimate Apparel

For hygiene and safety reasons, all undergarments, lingerie, bodysuits, underwear, shapewear, swimwear bottoms (unless otherwise stated), and similar intimate garments are final sale.

These items cannot be returned or exchanged, except where required by applicable law or if the item arrives damaged, defective, or incorrect.

Exchanges

If your purchase qualifies for an exchange, requests must be submitted within 14 days of the delivery date.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer store credit or another available option at our discretion.

Customers are responsible for any shipping costs associated with exchanges unless the exchange is due to our error or a manufacturing defect.

Items designated as Made-to-Order or Final Sale are not eligible for exchange.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Your request should include:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging and shipping label, if applicable

Once reviewed, Elise Studios will determine the appropriate resolution, which may include a replacement, repair, store credit, or refund.

Final Sale Items

The following items are considered Final Sale and cannot be returned or exchanged unless required by applicable law:

Made-to-Order items
Undergarments and intimate apparel
Gift cards
Digital products
Customized or personalized items
Limited-release products marked as Final Sale
Clearance or sale merchandise marked "Final Sale"

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of:

A manufacturing defect
An incorrect item shipped by Elise Studios
Damage occurring before delivery

We recommend using a trackable shipping service, as Elise Studios is not responsible for return packages lost or damaged in transit.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless otherwise required by law or the return results from our error.

Depending on your financial institution, refunds may take several business days to appear on your account.

Price Adjustments

Elise Studios does not offer price adjustments for previous purchases.

Promotional pricing, sales events, discount codes, and limited-time offers apply only during their stated promotional period and cannot be applied to purchases made before or after the promotion.